This position serves as an entry level position which provides assistance in repairing Diagnostic Imaging equipment and learns how to manage customer relationships through attending classes. Under close supervision incumbents apply lessons learned by assisting in service repair, preventative maintenance, field change orders / installations.
As directed, assist in the emergency service call process which includes call assignment and commitment, travel to site, customer interface, troubleshooting and diagnosis, resolution plan and call escalation, if necessary, customer interface and call closure, next service call assignment.
Assist in all projects related to equipment installations within assigned modalities, including pre-delivery tasks, delivery of equipment, mechanical installation, electrical hook-up, final calibration and testing and supporting clinical applications training. Coordinate all outside services and service related activities.
Assist in the completion of scheduled PMs and repair services. Receive and respond to service calls and manage call accordingly. This would include responding to customer and scheduling service visit. In addition the incumbents will learn how to communicate with customer and know when to ask for assistance as appropriate. Manage all communication aspects of the service event including Service Work Order processes and any other administrative task such as expense report and mileage report submittals.
Documents all work performed, maintains parts, supplies, tools, test equipment and technical literature by completing service reports and supplemental productivity documentation in an accurate and timely manner. Monitors and maintains an accurate inventory of clinical equipment technologies, test equipment, tools and parts to ensure internal and external customer technology/operations are appropriately managed. This includes managing and maintaining the departments comprehensive library of technical literature.
Close all service calls in adherence to company policy and procedures. Submit timesheets, service tickets, expense reports, PM documentation and all other company related paperwork in a complete and timely fashion.
Participates in and/or assists with development of departmental and hospital based continuous quality improvement initiatives.
Must possess knowledge of electronics and/or biomedical as normally obtained through the completion of an associates degree in electronics.
Must possess a valid drivers license and be eligible for coverage under the company auto insurance policy.
Possess strong working knowledge of personal computers as typically achieved through 2 years exposure to the electronics/computer industry in a field service environment. Demonstrated mechanical repair and diagnostic troubleshooting skills completed in an effective and timely manner, experience in diagnostic imaging equipment is a plus.Able to share knowledge and cooperate in a team environment to achieve assigned goals and objectives take direction from team leaders and proactively complete assignments.
Bachelors degree in biomedical engineering or related education and/or experience preferred.
Additional related education and/or experience preferred.
Internal Number: 249540
About Banner Health
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.