CHRISTUS is powered by people and by software. It is crucial to our organization that Associates and software work together seamlessly, to drive operational efficiency, ensure productivity, and manage costs. This position will be responsible for establishing, influencing, and driving elements of our digital presence and people technology strategy. By joining this new team, you will have the opportunity to help create and build a world class experiences at CHRISTUS.
As the Digital Experience and HR Technology Product Manager, you will be responsible for identifying and implementing technology solutions, tools, and platforms. You will serve as an internal subject matter expert within CHRISTUS HR Technology department regarding our technology toolbox, technology integrations, and will also collaborate with cross functional teams to ensure our technology solutions are appropriate, aligned with the needs of our business/Associates, and achieve measurable impact. You will be adamant about the experience and maintain a user centered focus.
Develop and maintain digital properties on a variety of platforms (intranet, social, learning, chatbots, VR, AR, AI, Video, Mobile, and web technologies, etc.)
Support vendor review process; help onboard new tech vendors as needed. Ensure efficient monitoring, triage / support, strong documentation, and proper test coverage on all technology solution vendors
Assess the effectiveness of existing and proposed technology solutions
Help identify key projects or audiences where innovative new techniques will have the greatest impact
Develop pilot program operations for new technologies
Play an active role in creating measurement and reporting program; provide ongoing reports to team; ongoing improvement
Maintain strong understanding of technology industry trends and best practices and how it impacts our technology
Consult on the use of technology solutions and identify which blend of technologies are most appropriate given a scenario, gathering technical and user experience requirements as needed
Identify opportunities to enhance, automate, and integrate with internal platforms and partner with internal groups accordingly
Customer service - provide feedback to queries or direct as applicable
Provide digital support to communication campaigns and other efforts
Be a leader and active contributor for HR Tech community
Bachelor's Degree in Educational Technology or similar from an accredited university or college
Experience in vendor contract negotiations and management
Demonstrated expertise as a consultant, innovator and thought leader
Experience with MOOCs, micro learning, simulations, virtual reality, augmented reality, self-paced and video-based learning, chatbots
Experience in highly matrixed environment desirable
Proven track record of establishing relationships and experience being a strategic partner
Proven desire for self-development to keep current with a continuously changing technical landscape.
Process excellence certifications a plus (LEAN, Six Sigma, Agile etc.)
Strong communication and customer service skills; strong project management skills
Eye for the "now" and "next," desire to try discover new technologies and their application
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.