The incumbent is a direct patient care provider and is responsible for all hearing aid related repairs for both in and out-patients. The employee is responsible for follow-up care for those veterans recently fitted with amplification to determine the success of the fitting and whether it is necessary for the veteran to return to the clinic for adjustment and/or modifications; the incumbent will determine if the veteran needs Audiometric follow-up by a licensed Audiologist. This position combines direct patient care activities with telehealth and support functions for the Audiology staff. The support functions are characterized by both clinical and administrative duties. Primary responsibility is for personal patient care, supporting diagnostic and treatment procedures, patient charting and patient teaching which do not require a full professional audiology education or knowledge and skills represented by audiology licensure. The performance of these tasks involves direct work relationships with patients and participation as a member of the treatment or nursing care team in direct service to patients. MAJOR DUTIES include but are not limited to: Receives requests or instructions for procedures. Interprets request or instructions for Audiology personnel. Receives assignments for a variety of difficult examinations including procedures involving clinical video telehealth (CVT). Employee independently interprets and carries out the requests. Receives and directs patient, answers routine questions and makes appropriate referrals. Assists patients in contacting other benefit, social and medical services as needed. Receives and responds to several inquiries from patient's family, and others, independently determines how best to respond to such inquiries, refers patients appropriately, or asks for assistance from other offices to meet patient needs. Furnishes information related to disability, eligibility, insurance claims, in accordance with release of information policy. Secures patient confidence and cooperation during procedures. Explains procedures, instructs patients on procedures, and positions patient for desired results as appropriate. Varies procedure or position to adjust to patients' medical condition, environmental factors. Teaches patients proper health care practices. Teaches patients and family members on proper health care strategies including use, care, and maintenance of amplification devices and accessories; proper ear hygiene; and demonstrates alerting and assistive devices. Handles Clerical/Administrative support and coordination work for the clinic. Gathers and compiles statistics for necessary reports. Completes and enters encounter data ensuring proper coding for workload, utilization, productivity and reimbursement. Participates in planning and development of program policies and procedures to improve the delivery of patient care services. Maintains Patient Records- Incumbent is fully proficient in Scheduling, Computerized Patient Records System (CPRS); and Remote Order Entry System (ROES). Organizes and maintains a record keeping system for the clinic. Work Schedule: Monday - Friday, Time is based on the needs of the organization. Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.