This position combines direct patient care activities with telehealth and support functions for the Audiology staff. The support functions are characterized by both clinical and administrative duties. Primary responsibility is for personal patient care, supporting diagnostic and treatment procedures, patient charting and patient teaching which do not require a full professional audiology education or knowledge and skills represented by audiology licensure. Duties and responsibilities include, but are not limited to: Receive requests or instructions for procedures. Receives and direct patient, answer routine questions and make appropriate referrals. Assist patients in contacting other benefit, social and medical services. Receive and respond to inquiries from patient's family, and others. Explain procedures, instruct patients on procedures, and position patients for desired results. Determine technical factors, set controls, and operates equipment and instruments. Set up and adjust specialized equipment with multiple features. Collect information during procedures. Advise other Audiology personnel of new equipment, accessories, or supplies. Ensure proper cleaning and perform minor maintenance and adjustments. Performs or supports direct patient care including conducting hearing and tympanometry screening; conduct otoacoustic emission tests; perform non-diagnostic otoscopy; perform ear impressions; perform invasive procedures such as cerumen management; perform checks on hearing aids and other amplification devices; perform troubleshooting and minor repairs to hearing aids, ear molds and other amplification devices. Teach patients and family members on proper health care strategies including use, care and maintenance of amplification devices and accessories; proper ear hygiene; and demonstrate alerting and assistive listening devices. Provide general clerical/ administrative support coordination work for the clinic. Receive telephone calls and visitors. Coordinate scheduling. Enter hearing aids orders and repair services. Perform inventories of equipment and supplies; enter station supply orders; maintain and restock test and treatment rooms; monitor patient schedules and equipment maintenance schedules; maintain control stock and supply levels; package and mail ear mold orders, device repairs and factory returns; coordinate activities of the clinic with medical support services throughout the organization. Review patient records for quality assurance purposes. Work Schedule: Monday-Friday, 0800-1630 Virtual: This is not a virtual position. Position Description/PD#: Health Technician (Hearing)/PD12853A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.