Phlebotomy: Draws venous blood samples from outpatients for requested laboratory tests. This includes using special drawing techniques and assuring that proper tubes are used, uses the correct order of draw for multiple tubes and assures the proper amount of blood is collected. Must accurately access and execute the collection instructions for multiple separate orderable tests. Conducts service to the waiting outpatients to ensure first come, first-served order. Stays attentive to number of patients waiting and requests help if indicated. For each patient served, obtains full patient identification information, searches for patient's active orders within the proper window of acceptability being alert for multiple pending orders. Selects the acceptable orders for collection, if any questions arise, contacts the ordering provider for additional needed information. Draws venous blood samples from outpatients for requested laboratory tests. This includes using special drawing techniques and assuring that proper tubes are used, uses the correct order of draw for multiple tubes and assures the proper amount of blood is collected. Must accurately access and execute the collection instructions for multiple separate orderable tests. Performs blood-drawing duties in a courteous manner. Makes the patient feel as comfortable as possible. Adheres to safety, infection control, and universal precautions at all times while collecting blood samples. This includes such steps as: proper site preparation, disposing of and not reusing tourniquets, wearing gloves, and proper hand hygiene. May attend training at Fort Harrison laboratory or be precepted at the assigned CBOC and complete competencies. Instructs patients in procedures to follow prior, during and after tests. lnstructs patients in proper sterile midstream urine collection, 24-hour urine collection, and collection of specimens for culture and sensitivity, ova and parasites, and occult blood screens. Assists in teaching laboratory and Health Care System personnel the aspects of phlebotomy, specimen collection, specimen requirements and proper specimen processing. ls aware of the signs that the needle placement has stimulated a nerve in the patient and takes immediate action to avoid permanent injury to the patient. Understands the anatomy of human arms recognizing the location of the primary vessels recommended for venous puncture. Follows medical center procedures when dealing with outpatient medical emergencies. Reports any physical or mental changes while patients are being drawn. Receives CBOC requests for testing into the laboratory. Verifies the accuracy and completeness of the request and the samples submitted. Interacts with health care system personnel to correct discrepancies. Recognizes emergency situations and takes necessary action. Establishes priorities for emergency orders. Notifies technologists of impending work. Must be able to locate and follow collection and processing instructions and procedures for multiple tests. Each tests has a different requirement that must be followed to ensure the proper sample requirements, sample type, sample volume and sample storage are followed. The accuracy of this knowledge is important for the completion of these laboratory tests. Maintains the blood drawing room, including the replacement of supplies as needed. Responsible for determining the expiration dates of all supplies (e.9. reagents, tubes, etc.) and for removing expired items for proper disposal. Also responsible for dating and properly storing and rotating new supplies to assure proper usage prior to expiration date. Professionally answers incoming calls for CBOC Laboratory Services. Quickly finds and relays accurate information or refers the caller to a technical specialist. Performs disposition of add-on orders. Scheduling appointments includes interpreting and verifying provider orders in accordance with VHA national scheduling guidelines; scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; and preparing for clinic visits. Records Management (as applicable); ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; obtaining medical information from patients; and obtaining current demographic and current insurance information upon check in. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: 8:00am to 4:30pm Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Health Technician (Phlebotomy)/PD10056A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.