Responsible for overseeing the activities, programs, and services of the Phlebotomy section within the clinical laboratory. Ensures departmental compliance to all quality, regulatory, and safety requirements. Responsible for the procurement of blood and other laboratory specimens from all areas serviced by the department.
Essential Functions: - Organize and supervise the activities of the Phlebotomy Department. Monitors and evaluates functional requirements to satisfy operational needs and support the organization's mission and strategic plan. - Works in conjunction with the laboratory director in compiling/reviewing quality assurance data within the clinical laboratory's quality plan to ensure the delivery of a highly valued service. Actively works to improve service as the result of findings of the data and/or in response to other identified issues/concerns. - Ensures that the departmental procedure manual is maintained on a current basis, in a format that is compliant with CAP, and includes all procedures necessary for regulatory purposes and to serve as reference for departmental staff. - Guides and manages employees in the section in a fair, consistent, and conscientious manner under the guidance of all established Human Resources and other applicable policies and procedures. - Continually develops and maintains a comprehensive up-to-date training program and competency assessment for employees in the section and provides required documentation of such. - Works in conjunction with laboratory director in scheduling of staff to effectively and efficiently manage the workload. Consults with the laboratory supervisor and/or director in determining appropriate staffing needs, including performance evaluations and documentation, additions, reductions, or changes in current staffing levels. - Performs all duties as a phlebotomist in the section according to established procedures. - Maintains an adequate, appropriate, and organized level of inventory of departmental supplies with no compromise of work and observes handling and use in an effort to avoid waste and control cost. - Actively works in conjunction with service areas in the resolution of collection concerns/issues in an effort to ensure the specimens are collected in a timely, accurate, and quality manner. - Works in conjunction with the laboratory director in the resolution of physician/patient concerns/complaints through investigation, coordination of appropriate remedial action, and development/revision of departmental policies/procedures in an effort to ensure customer satisfaction. - This job requires employees to demonstrate initial and annual competencies in order to remain in the position. - Performs all other duties as assigned by management.
This is an exempt position that may require evenings, weekends and holidays.
Physical Requirements: - Able to stand and lean forward repetitively and with prolonged and extensive walking. - Must be able to stand and bend for prolonged periods. Large amount of walking involved. - Must be able to lift a minimum of 50 lbs.
Performance Requirements: - Must possess good interpersonal communication and organizational skills and ability to function effectively and meet customer service standards in stressful situations. - Sets the standard for safety within the section. Ensures compliance of the section to all policies and procedures established by the laboratory, hospital, CDC and OSHA. - Acts as a clear leader in the department in setting a tone of collaboration, teamwork, and open and honest communication with all employees. Acts as a role model in exhibiting respect for others, achieving desired results. - Demonstrates a willingness to adjust personal schedule to complete workload, administrative duties, and ensure adequate coverage of the section. - Demonstrates punctuality and dependability in reporting to work as scheduled. Maintains absenteeism and tardiness rates that fall within policy guidelines. Maintains a neat and professional appearance and observes applicable dress code requirements. - Holds section meetings on a regular basis in an effort to keep employees informed of activities, issues, projects, etc. of the department/organization. Actively encourages and assists in allowing employees to attend section meetings and applicable organizational meetings/forums.
Internal Number: JR58153
About ChristianaCare Health System
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.