Facilitates all admission processes related to the Transfer Center, Emergency Department, Surgical Services.
Communicates with physicians and outlying facilities if placement of a specific patient will be problematic. Uses problem-solving skills to determine the best course of action which will be satisfactory to the patient, the MD and the hospital. Escalates unresolved concerns utilizing the established chain of command.
Utilizes nursing education, skills, and knowledge as foundations for gathering appropriate patient clinical data to assure appropriate placement.
Responsible for accepting and tracking all hospital transfers and transports.
Assists in data collection, monitoring, evaluation, and analyzing of triage problems for the purpose of developing and implementing protocols, policies and procedures.
Exhibits excellent customer relationship skills including telephone and personal contact with all of the call center’s customer groups (physicians and their office staffs, callers, fellow employees). Effectively manages customer concerns in a timely manner.
Assigns beds for all requested in-hospital transfers based on acuity and patient care needs.
Monitors logistics board to ensure timely movement of patients. Collaborates with EVS to facilitate timely turnaround times for patient rooms.
Establishes and maintains a high degree of awareness and knowledge of participating medical staff, services and special programs.
Confidentiality is maintained in sensitive situations or when dealing with classified materials.
Oversees and supports the work of the Staffing Coordinator and Patient Registrar.
Completes annual evaluation for the Staffing Coordinator and Patient Registrar.
Assures efficient patient placement for all direct and ED admissions, transfers, post-operative patients and intrahospital transfers. Follows protocols to secure timely and accurate information from referring institutions and physicians.
Exemplifies the highest level of customer service skills and etiquette with internal and external customers striving to be friendly and helpful on each call and to answer every call quickly.
Develops respectful relationships with internal and external customers by listening, understanding and providing solutions to their needs.
Maintains Knowledge base of navigating the Bed Board System
Requires satisfactory completion of a formal radiological technology, surgical technology, paramedic, respiratory therapy, cardiopulmonary, or cardiovascular technology program.
Requires satisfactory completion of a formal radiological technology, surgical technology, paramedic, respiratory therapy, cardiopulmonary, or cardiovascular technology program and subsequent licensure or certification (if applicable) upon hire or within 90 days.
BLS and ACLS certification (within 90 days of hire)
The Cath Lab / Special Procedures Tech I will ensure the delivery of safe and effective patient care for this discipline. This position requires the Cath Lab / Special Procedures Tech I to be knowledgeable and proficient in the treatment of interventional and diagnostic cardiology and radiology for inpatients and outpatients under the direction of the Cath Lab / Special Procedures Manager, Administrative Director, and the Medical Director. This position requires intimate knowledge of both departmental and hospital policies and procedures relating to the field of Cardiology and Radiology. Will follow same standard as New Grad RN program and after one year of employment, management review, and skills evaluation will consider pay increase with Manager and Director approval.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.