Career Center

Description

SUBFUNCTION DEFINITION: Provision of Clinical Laboratory care through comprehensive services across laboratory disciplines

SCOPE: Informs customers/patients of unavoidable delays as soon as possible; apologizing for the delay. Makes things right when a customer's expectations have not been met by taking ownership of the problem; resolving it promptly or referring it to someone who can. Calls critical results and obtains faxed orders for additional testing. Assists customers in retrieving samples from storage tracking system; or adding on additional tests. Assists in retrieving; receiving; verifying; and uploading results from reference laboratories when necessary. Regularly and conveniently available to provide services to meet the needs have families and Cincinnati Children's employees as determined by department management and Cincinnati Children's governing body.

REPRESENTATIVE RESPONSIBILITIES

???Collaboration
Work collaboratively/cooperatively with others to achieve goals. Proactively adjust one's style and/or efforts to complement those of others. Develop positive working relationships with peer/colleagues. Share knowledge and/or provide support for team members. Contribute to and promote a positive and professional work environment/atmosphere. May serve as a liaison within the division or organization.

???Customer Service - Lab Support
Informs customers/patients of unavoidable delays as soon as possible, apologizing for the delay. Makes things right when a customer's expectations have not been met by taking ownership of the problem, resolving it promptly or referring it to someone who can. Calls critical results and obtains faxed orders for additional testing. Assists customers in retrieving samples from storage tracking system, or adding on additional tests. Assists in retrieving, receiving, verifying, and uploading results from reference laboratories when necessary. Regularly and conveniently available to provide services to meet the needs have families and Cincinnati Children's employees as determined by department management and Cincinnati Children's governing body.

???Communication - General
Effectively demonstrate communication skills related to conveying relevant information. Develop and maintain efficient internal communication processes to support the activities of the department/program. Openly communicate across many departments regarding clinical, patient care, physical and/or material resources. Keep key leadership, administrative staff and other stakeholders fully informed of projected and actual developments in a timely manner. Prioritize multiple requests for information. Assemble and distribute material for project communications if necessary.

???Documentation - Labs
Performs scanning of result documents competently when necessary. Performs and documents Quality Assurance procedures, such as pending test list, work list review, etc. Assists in the maintenance, revision and expansion of procedure manuals and ancillary manuals.

???Patient Processing
Perform routine referral specimen processing and procedures at acceptable levels of competency on a timely basis. Knowledge of testing requirements, as well as ability to correctly select reference laboratory. Identify technical and specimen related problems or discrepancies. Document all required reference laboratory information accurately, completely and on a timely basis using the correct reference lab requisition, on-line service or interface. Provides courteous and timely customer service. Performs various functions using the Laboratory Information System and Hospital Information System.

Qualifications

EDUCATION/EXPERIENCE

Required:
???Associates degree in Medical Laboratory technology, chemical or biological science OR Equivalent combination of education and experience
???Experience in a laboratory setting
??? 2 - 5 years of work experience in a related job discipline

Unique Skills:
???Maintain IATA certification

Shift/Schedule

Full time 1.0 FTE
Hours: 9a-5:30pm
No weekend, holiday, on-call Rotation