JOB SUMMARY: The Clinical Nurse Liaison is a lead staff nurse who also assumes responsibilities that include assisting in assuring a patient/family focused environment while maintaining quality patient care. This role will lead nursing staff in day-to-day management by collaborating with the management team and providers. Clinical Nurse Liaison will monitor, and report problem behaviors displayed by nursing staff.
1.Customer Servicea)Uses current technology to pull patients expeditiously from waiting rooms to exam areas. b)Proactively communicates delays to patients.c)Demonstrates professional behavior in all settings visible and audible to patients and visitors.d)Proactively identifies patient/visitor needs and takes steps to assist.e)Patients and families are satisfied with the care this nurse has given.f)Applies age-specific/cultural considerations to the patients.
2.Leadership Responsibilities a)Assists in selecting, orienting, and training nursing staffb)Assures nursing staff remain compliant with licensing requirementsc)Support and provide continuing education opportunities on relevant nursing procedures and topicsd)Serves as a liaison between nursing staff, patients, providers, and administration.e)Positively represents company and leads by examplef)Services as the voice of nursing staff, respectfully presenting grievances and issues the nursing staff often face, so that action may be taken on those issuesg)Creates well-functioning office workflows and engages in efficient and thoughtful communication to ensure that all nursing staff have all needed informationh)Phone Nurse workflowsi)Float Nurse workflowsj)Workflow and staffing time-management
3.Planning and Managing Carea)Assesses quality of patient care provided by staff nurses during operational hours.b)Assists with orientation and professional development of staff.c)Gathers screening and other data for the health care team.d)Demonstrates individual and team accountability by meeting basic patient/family needs: oAccompanies patients/families to exam rooms oPrepares patients for examination oPerforms diagnostic testinge)Works with MD/provider to maintain efficient, effective clinic flow; checks schedules and organizes patient flow.f)Assists MD/provider with routine office procedure and collects lab specimensg)Maintains patient's charts and other patient care documents within the electronic health record.h)Prepares diagnostic testing requisitionsi)Communicates patients' needs to MD/provider through accurate use of electronic health record's task system.j)Ensures cleanliness of exam room equipment, instruments; and keeps exam rooms adequately alwa
4.Patient/Family Educationa)Distributes patient/family education material as directed by providers.b)Incorporates a variety of resources to teach & support patient and family learning.c)Asthma education, Asthma Control Test, administering breathing treatments and dispensing neb machines and/or areochambers
5.Standards and Accountabilitya)Remains current in the knowledge of all policies.b)Empowers staff to take ownership of their job performance and impact of patient care.c)Participates in quality improvement initiativesd)Participates in staff meetingse)Develops and achieves personal and professional goalsf)Contributes to the achievement of goalsg)Demonstrates proficiency in the use of all standard emergency equipmenth)Can train on the use of emergency equipment and care of a critically ill child
6.Communication and Collaborationa)Informs managers of issues, concerns, and trends.b)Communicates and collaborates effectively with all members of the health care team.c)Collaborates with the management to implement new policies and procedures. Initiates training on office procedures and workflow, implements new procedures with staff nurses in home office.d)Coordinate's clinic flow to optimize efficiencies.e)Uses electronic health record effectively.f)Personal behavior positively influences environment.g)Gives/Receives peer feedback in a respectful and positive manner.
7.Lab Dutiesa)Analysis of specimens oIdentifies and processes patient samples using appropriate laboratory protocol, inclusive of laboratory safety protocol oPerforms analysis using appropriate procedures including reagent preparation and appropriate QC. oOperates instruments and equipment accurately and efficiently using established protocol and QC checks. oCompletes analysis within established time deadlines b)Evaluation of results oEvaluates results obtained from patient and QC samples to assure validity before reporting values c)Laboratory compliance oMaintains files per individual laboratory protocol oPerforms and documents corrective and preventive maintenance and instrument function checks and records per department policy and protocol, both routine and periodic. oRecognizes and documents instrument malfunction and takes corrective action by performing repairs or notifying a supervisor. oRestocks, documents receipt of, opening, and expiration of
8.Office Workflowa)Floats to multiple clinics as needed. b)May be moved mid-shift occasionally.c)Regular and reliable attendance and punctuality is required for this position.d)All other duties as assigned.9.Limitationsa)Clinical Nurse Liaison is not responsible for discipline; any infraction should be reported to the appropriate manager
SUPPORTING COLLEAGUES (P2):
- Develops Self and Others: Invests time, energy and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.
- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.
DELIVERING EXCELLENT SERVICES (P2):
- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.
ENSURING HIGH QUALITY (P2):
- Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
- Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.
MANAGING RESOURCES EFFECTIVELY (P2):
- Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.
FOSTERING INNOVATION (P2):
- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period. Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As t...he largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.