Career Center

Job Functions, Duties, Responsibilities and Position Qualifications:

Quality is in our DNA -- is it in yours?

You are a superhero when it comes to communicating and working with Specimens. You've got problem-solving instincts, a passion for patient care, and the drive to keep things running smoothly. You're also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

This opportunity:

Location: Santa Fe Springs, CA

Status: Full-time

Days: TBD

Hours: 11pm to 7:30 am

Base Pay: $18.00 to $21.00

In this role, you will:

As a Send-Out Coordinator at WestPac Labs, you will be responsible for maintaining daily correspondence with reference laboratories and processing and ensuring the proper transportation of referral testing specimens. A Send-Out Coordinator will assist in identifying, analyzing, and resolving problems related to day-to-day clerical operations including Turn Around Time (TAT's), Tests in Questions (TIQ's), and error problem investigation.

• Reports laboratory results using established protocols.
• Contact clients to resolve routine medical/technical matters related to patient testing.
• Ensure compliance with Federal, State, and Local requirements for shipping biohazardous substances; maintains certification for FAA shipping.
• Process and ensure the proper transportation of specimens for referral testing.
• Ensure referral testing is completed within the expected Turn Around Time (TAT) by regularly following up with laboratories.
• Maintain referral testing pending specimens on a daily basis.
• Respond to all designated referral laboratory exception handling department inquiries regarding specimens.
• Maintain communication with reference laboratories through a variety of methods to retrieve reports and complete cases.
• Accession specimens and requisitions received via fax and in-house, as necessary.
• Assist with client reporting and data entry into Laboratory Information System (LIS) and other medical software.
• Review outgoing clinical orders with appropriate requisition prior to forwarding specimen and filling requisitions to ensure test accuracy.
• Notify client services, sales reps, or clients when problems arise from cancelled test(s), delays in results, or improper specimen collections.
• Assist Client Services Department with report requests, as necessary.
• Assist Sales Department and/or clients on special test or specimen requirement details, as necessary.
• Contact clients for information regarding test verification, patient demographics, or requisitions, as necessary.
• Order and track additional test requests from Client Service Department or clients and report results when they are complete.
• Participate in and support all Quality Assurance and Quality Improvement endeavors for the laboratory, as necessary.
• In addition to typical work schedule, may be scheduled to work weekends, work split shifts, overtime, holidays, and attend mandatory company meetings, as necessary.
• Be required to perform other job duties, as necessary.

Required Education and Experience:

• Have a completed high school diploma or equivalent.
• Have a medical background or demonstrate knowledge of medical terminology.
• Have experience in a high volume, fast-paced work environment.

Physical Demands:

• Have the ability to require lifting and carrying objects up to 25 pounds.

• Be able to reach, stoop/bend, kneel/crouch, push/pull, and walk.
• Engage in moderate to frequent computer work.
• Engage in moderate to frequent use of telephone and fax.
• Have the ability to see, hear, talk, and respond adequately.
• Additional Company Information

Scheduled Weekly Hours:

Work Shift:

Job Category:

Company:

WestPac Labs, Inc.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.